Position: Guest Relations Supervisor

Provide all guests with a premium level of service by ensuring requests are efficiently
handled and attended to and in a courteous manner. When situations arise and it is
required, provide guests with answers, alternatives and solutions to issues presented.
Supervise the Guest Relations Associates in their daily duties and ensure these are
completed and followed up in accordance with company standards.
Maintain a work environment that fosters the coaching, mentoring and development of
subordinate staffin consensus with the Guest Relations Manager.
Ensure operational compliance with all Regulations and Directives as they
apply to the department.
Comply with all safety and environmental regulations as they apply to the position. Adhere to and
ensure compliance with all official regulations issued by local authorities.

Guest Services

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